Politique d’expédition

Shipping Policy

Last updated: August 2026

At Chadao, we aim to process and dispatch orders quickly and clearly. This Shipping Policy explains our delivery options, costs, and estimated delivery times.

1. Where We Deliver

We currently deliver to addresses in the United Kingdom.

If your delivery address is outside the UK, please contact us at hello@chadao.co.uk before placing an order.

2. Shipping Costs

We offer free standard shipping on orders of £85 or more.

For orders under £85, standard shipping costs £2.99.

Shipping costs will be shown clearly at checkout before you place your order.

3. Dispatch Time

We aim to dispatch orders within 48 hours after your order is placed and payment is confirmed.

Orders placed on weekends or UK public holidays may be processed on the next working day.

4. Estimated Delivery Time

Standard delivery usually takes 5 to 8 working days after dispatch.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, customs checks, high order volumes, or events outside our reasonable control.

5. Order Tracking

Where tracking is available, we will provide tracking details by email once your order has been dispatched.

Please allow time for tracking information to update after dispatch.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

If an order is delayed, returned, or cannot be delivered because the delivery details were incorrect or incomplete, we may ask you to pay reasonable re-delivery costs.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@chadao.co.uk with your order number.

We will investigate with the courier and help resolve the issue.

8. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us at hello@chadao.co.uk as soon as possible with your order number and, where helpful, photographs of the issue.

Where required by law, we will arrange a replacement, refund, or other appropriate remedy at no extra cost to you.