Politique de confidentialité

PRIVACY POLICY
Last updated: August 2026

Chadao ("we", "us", "our") operates chadao.co.uk. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

Chadao is operated by SEOLO ONE LLC, a company registered in Wyoming, United States.

Contact: hello@chadao.co.uk
Website: chadao.co.uk

2. WHAT DATA WE COLLECT

When you place an order or interact with our website, we may collect:

— Name and contact details (email address, phone number)
— Delivery and billing address
— Payment information (processed securely by Stripe — we do not store card details)
— Order history and purchase details
— IP address and browser information
— Cookies and browsing behaviour on our site (see Section 7)

3. HOW WE USE YOUR DATA

We use your personal data to:

— Process and fulfil your orders
— Send order confirmations, shipping updates, and receipts
— Handle returns, refunds, and customer service requests
— Comply with our legal and tax obligations
— Prevent fraud and protect the security of our website
— Send you marketing communications, only if you have opted in

We do not sell your personal data to third parties.

4. LEGAL BASIS FOR PROCESSING

We process your data on the following legal bases:

— Contract: to fulfil orders you have placed with us
— Legal obligation: to comply with applicable laws
— Legitimate interests: to prevent fraud, improve our services, and protect our business
— Consent: for marketing communications (you may withdraw consent at any time)

5. WHO WE SHARE YOUR DATA WITH

We share your data only with trusted third parties necessary to operate our business:

— Shopify Inc. (e-commerce platform and store infrastructure)
— Stripe (payment processing)
— Shipping carriers (to deliver your order)
— Email service providers (for transactional and marketing emails)

All third parties are required to handle your data securely and in accordance with applicable data protection law.

6. INTERNATIONAL TRANSFERS

Some of our service providers are based outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

7. COOKIES

Our website uses cookies to:

— Keep your shopping cart active
— Analyse site traffic and usage (analytics)
— Enable advertising and retargeting (Meta, Pinterest)

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. HOW LONG WE KEEP YOUR DATA

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 6 years for tax and legal compliance purposes.

9. YOUR RIGHTS

Under UK GDPR, you have the right to:

— Access the personal data we hold about you
— Correct inaccurate or incomplete data
— Request deletion of your data ("right to be forgotten")
— Object to or restrict our processing of your data
— Request a copy of your data in a portable format
— Withdraw consent for marketing at any time

To exercise any of these rights, contact us at hello@chadao.co.uk. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

10. SECURITY

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment transactions are encrypted and processed securely by Stripe.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. CONTACT

For any questions about this Privacy Policy or how we handle your data:

hello@chadao.co.uk
chadao.co.uk