Shipping and Returns Information

Shipping & Returns

Delivery

We offer tracked delivery to the United Kingdom and selected international destinations.

For UK orders, delivery is free on orders over £85. Delivery times may vary depending on the destination, product availability, and carrier processing times. Once your order has been dispatched, you will receive tracking information by email when available.

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays caused by incorrect or incomplete delivery details.

Returns

We accept returns within 90 days of delivery.

To be eligible for a return, items must be unused, undamaged, complete, and returned in their original packaging.

For tea and other consumable products, returns are accepted only if the product is unopened and sealed, unless the item is faulty, damaged, incorrect, or not as described.

Exchanges

We accept exchanges within 90 days of delivery, subject to product availability.

Items must be unused, undamaged, complete, and returned in their original packaging. For tea and other consumable products, exchanges are accepted only if the product is unopened and sealed, unless the item is faulty, damaged, incorrect, or not as described.

Return Shipping

Returns are made by mail.

We do not include a return label in the package. Customers are responsible for arranging and paying for return shipping, unless the item is faulty, damaged, incorrect, or not as described.

If your item arrives damaged or you receive the wrong product, please contact us with your order number and photos of the issue so we can help resolve it.

Restocking Fees

We do not charge restocking fees.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method.

Refund processing may take up to 15 days after the returned item has been received and approved. Please note that your bank or payment provider may need additional time to make the funds available.