Help Center

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, PayPal, Shop Pay, Klarna and other trusted providers available at checkout.

Once your order ships, you'll receive a confirmation email with tracking information. You can also visit our Track Your Order page.

Orders are immediately transmitted to our warehouse for processing. Once placed, they cannot be canceled or modified.

Contact support@skovn.com within 48 hours with your order number and a photo of the item received. We'll arrange a replacement or refund promptly.

The estimated dispatch timeframe is displayed on each product page. After dispatch, standard delivery is estimated at 14–21 business days after dispatch. Express delivery is estimated at 7–12 business days after dispatch for eligible items. Furniture and oversized items delivered by freight may require additional transit time.

Yes. Free standard shipping is available on orders over $3,500 within the contiguous U.S. Select items may also qualify when clearly indicated on the product page.

No. We currently ship only to valid street addresses within the 48 contiguous United States and Washington DC. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Please allow 2–3 business days for tracking to become active. Details may be sent when the label is created, before the package leaves the warehouse.

Orders are shipped using UPS, FedEx, DHL, or a specialized freight carrier, depending on the destination and the size, weight, and nature of the item. The carrier will be identified in the shipping confirmation email.

Eligible items may be returned within 30 days. Return shipping and a 15% restocking fee may apply. View our Refund Policy for complete terms.

Items marked Final Sale, Made to Order, Cut to Order, or Special Order are non-returnable. Installed lighting or wallpaper and opened or washed bedding are also excluded.

Contact support@skovn.com with your order number. If eligible, we'll provide return instructions. Oversized furniture returns are subject to a 15% restocking fee.

After your return is received and inspected, the refund is processed within 5–10 business days to the original payment method.

Yes. Every piece is backed by our quality guarantee against manufacturing defects. Contact support@skovn.com for a claim.

Inspect oversized deliveries before signing and note visible damage on the receipt. Contact us within 48 hours with photos and your order number.

Dust weekly with a soft cloth, condition every 6–12 months, blot spills immediately and avoid prolonged direct sunlight or nearby heat sources.

Vacuum regularly with a soft brush, blot spills immediately, avoid harsh chemicals and rotate cushions periodically.