Datenschutzerklärung

Privacy Policy

Last updated: August 2026

Chadao respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or make a purchase from chadao.co.uk.

This policy is intended for customers and website visitors in the United Kingdom and is prepared in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and applicable UK privacy and electronic communications rules.

1. Who We Are

Chadao is operated by SEOLO ONE LLC, a company registered in Wyoming, United States.

For the purposes of UK data protection law, SEOLO ONE LLC is the controller of the personal data collected through chadao.co.uk.

Contact: hello@chadao.co.uk
Website: chadao.co.uk

2. Personal Data We Collect

We may collect the following personal data when you visit our website, place an order, create an account, contact us, sign up to marketing, or interact with our store:

identity details, such as your name;
contact details, such as your email address, phone number, billing address, and delivery address;
order details, including products purchased, order value, delivery details, returns, refunds, and customer service history;
payment details, processed securely by our payment providers. We do not store full card details;
account details, if you create a customer account;
marketing preferences, including whether you have opted in or unsubscribed;
technical data, such as IP address, browser type, device type, operating system, time zone, pages viewed, referring URLs, and website usage data;
cookie and tracking data, where permitted by law and your cookie choices.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

to process, fulfil, and deliver your orders;
to take payment and prevent fraudulent transactions;
to send order confirmations, delivery updates, receipts, return confirmations, and customer service messages;
to manage returns, refunds, complaints, and product issues;
to provide customer support;
to operate, secure, maintain, and improve our website;
to comply with legal, tax, accounting, and regulatory obligations;
to send marketing emails where you have opted in or where we are otherwise permitted by law;
to measure website performance and understand how customers use our store;
to run advertising, retargeting, and marketing campaigns, where permitted by your cookie choices and applicable law.

We do not sell your personal data.

4. Our Legal Bases for Processing

We rely on the following legal bases under UK GDPR:

Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform our contract with you, including processing and delivering your order.
Legal obligation: where processing is necessary to comply with legal, tax, accounting, consumer protection, or regulatory obligations.
Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights do not override those interests. This includes fraud prevention, website security, business administration, service improvement, responding to customer enquiries, and limited direct marketing to existing customers where permitted by law.
Consent: where you have given consent, including for certain marketing communications and non-essential cookies such as analytics, advertising, and retargeting cookies.

You may withdraw consent at any time where we rely on consent.

5. Marketing Communications

We will send you marketing emails only where you have opted in, or where applicable law allows us to contact you about similar products and you have not opted out.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting hello@chadao.co.uk.

We will not send you marketing communications if you have opted out.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to work, including cookies that keep your shopping cart active, support checkout, maintain security, and remember basic site preferences.

With your consent, we may also use non-essential cookies and similar technologies for:

analytics and website performance measurement;
advertising and retargeting;
measuring the effectiveness of marketing campaigns;
personalising content or ads.

These may include cookies or pixels from platforms such as Shopify, Google, Meta, Pinterest, or similar service providers.

You can manage your cookie preferences through our cookie banner or settings tool where available. You can also control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Who We Share Your Personal Data With

We share personal data only where necessary for the purposes described in this policy. This may include sharing data with:

Shopify, which provides our e-commerce platform and store infrastructure;
payment processors, including Stripe and other payment providers used at checkout;
shipping carriers and fulfilment partners, to deliver your order;
email and SMS service providers, for transactional messages and marketing where permitted;
analytics, advertising, and retargeting providers, where permitted by law and your cookie choices;
fraud prevention, security, and IT service providers;
professional advisers, including accountants, lawyers, insurers, and compliance advisers;
tax, regulatory, law enforcement, or government authorities where required by law.

Our service providers are required to handle personal data securely and only for authorised purposes.

8. International Transfers

SEOLO ONE LLC is based in the United States, and some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we take steps designed to ensure that your personal data receives an appropriate level of protection. This may include relying on:

UK adequacy regulations, where applicable;
the UK International Data Transfer Agreement;
the UK Addendum to the EU Standard Contractual Clauses;
approved certification frameworks or other transfer mechanisms recognised under UK data protection law;
contractual, technical, and organisational safeguards required by applicable law.

You may contact us at hello@chadao.co.uk for more information about the safeguards used for international transfers.

9. How Long We Keep Your Personal Data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy.

In general:

order, transaction, tax, and accounting records are typically kept for up to 6 years;
customer service records are kept for as long as needed to handle enquiries, complaints, returns, chargebacks, or disputes;
marketing data is kept until you unsubscribe, withdraw consent, or your details are no longer required for marketing purposes;
cookie and analytics data is kept for the periods described in our cookie settings or by the relevant analytics provider;
fraud prevention and security records may be kept for as long as necessary to protect our business and customers.

We may keep data for longer where required to establish, exercise, or defend legal claims, comply with legal obligations, or respond to regulatory enquiries.

10. Your Rights

Under UK data protection law, you may have the right to:

access the personal data we hold about you;
ask us to correct inaccurate or incomplete personal data;
ask us to delete your personal data;
ask us to restrict how we use your personal data;
object to our use of your personal data, including where we rely on legitimate interests;
request a copy of certain personal data in a portable format;
withdraw consent at any time where we rely on consent;
object to direct marketing at any time.

These rights may be subject to legal limits, depending on the circumstances.

To exercise your rights, contact hello@chadao.co.uk. We may need to verify your identity before responding. We will usually respond within one month.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first at hello@chadao.co.uk so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113

12. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Payment information is processed securely by our payment providers. We do not store full payment card details.

No website or online service can guarantee absolute security, but we take reasonable steps to protect your data.

13. Children

Our website is not intended for children, and we do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

15. Contact

For questions about this Privacy Policy or how we handle personal data, contact:

SEOLO ONE LLC / Chadao
Email: hello@chadao.co.uk
Website: chadao.co.uk